Dispatch Call Analytics
Find any control-room call by what was said. Dispatch Call Analytics transcribes your recorded calls, identifies who spoke when, and plays the recording from the exact moment you need.
Recorded isn't the same as findable.
Balancing Authorities, Reliability Coordinators, Transmission and Generator Operators, Distribution Providers, ISOs and RTOs record every control-room call. Finding a specific call, or what was said in it, still means listening through recordings by hand.
Human transcription
People replay recordings and type up what was said, by hand, just to find one instruction or one MW value.
Billing disputes
Market Settlements needs proof of who asked for what, and when, to charge and bill market participants accurately.
Audit pressure
NERC asks for dated, timestamped evidence of Operating Instructions issued during an Emergency.
Legal exposure
Recordings must be preserved untouched when they may become evidence.
From recording to the right moment
- 01
Recorded
Your existing call recording system keeps capturing every control-room line. Nothing changes for operators.
- 02
Transcribed
Each recording becomes a timestamped transcript, checked for quality and confidence.
- 03
Who spoke when
Speakers are separated and labeled, so every line is attributed to the person who said it.
- 04
Found and played
Search by what was said, when, and on which line, then play the recording from that exact moment.
Built for the way control rooms work
Read along, then play from that point
Every call opens as a conversation, not a waveform. Each line is attributed to a speaker, stamped with its time and playable on its own.
- Confidence check on every line, so reviewers know what to verify
- Corrections tracked in a full change history
- Equipment, units, acronyms and members tagged as they are said
Every call, its status at a glance
See each call with its line, direction, station and length, plus icons that show transcript quality, three-part communication, emergency status and Legal Hold.
- Filter to emergency calls in one click
- Three-part communication detected automatically
- Declare an emergency window once and every overlapping call is marked
Plus plain-English questions answered with cited sources, a shared terms dictionary that teaches it how your control room talks, outage-ticket linking and an operations dashboard. See every feature
One system, value across the organization
Dispatch
Check that three-part communication is followed, link outage calls to tickets in your outage ticketing system, and use real calls as training moments.
Compliance
Timestamped recordings and transcripts as evidence that Operating Instructions were issued and confirmed, kept to your retention policy.
Market Settlements
Find the call behind a charge in seconds rather than hours, and settle questions such as which party requested a curtailment.
Transmission Services
Audit interchange checkout calls and confirm the exact MW value, path and timing agreed across tie lines.
Legal
Place a Legal Hold on an individual recording to preserve it and all its data until an authorized administrator releases it.
Every NERC functional entity with a control room
Many organizations hold several registrations at once. Dispatch Call Analytics serves all of them from one searchable record, built on Databricks and kept to your company retention policy.